FAQs
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How do I get early access to tickets for The Charlatans 2026 UK shows?
You need to have ordered We are Love from The Charlatans official store before the order window closes. If you have already ordered We Are Love from this store you have been automatically entered
Or, sign up via the form on the official store before the order window closes at 3pm GMT, Tuesday 28th October 2025.
When will I receive early access information?
Presale information will be sent out from 4pm GMT, Tuesday 28th October 2025
WHEN DOES THE PRESALE OPEN?
These emails invite you to purchase tickets in our exclusive presale window, running from 9am GMT on Wednesday 29th October 2025
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
HOW DOES THE PRE-SALE WORK?
Pre-sale access is valid for The Charlatans 2026 UK tour.
Please keep the email containing your presale link ready for the presale.
One email is sent per customer, allowing 8 tickets to be purchased in one transaction.
MY PRE-SALE LINK DOES NOT WORK. WHAT SHOULD I DO?
Presales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. If you are trying to find tickets and the result are "currently not available", that means the presale allocation has sold out.
If you get an error message, please raise a ticket with: https://help.on-repeat.co.uk/support/tickets/new
Please quote your email address and full name.
If you have a failed payment attempt, it may take the site up to 20 minutes to acknowledge this wasn’t successful, please keep trying and you will eventually get back in.
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL ACCESS?
One email is sent per customer, allowing 8 tickets to be purchased
I've ordered the album, I've not received any information yet, why?
Pre-sale information will only be sent once the pre-order window has closed. Information will be sent from 5pm GMT, Tuesday 28th October 2025
I've ordered the album from another retailer, will I receive pre-sale access?
In order to qualify for the ticket presale you need to order directly from shop.thecharlatans.net
How do I booked accessible tickets?
Please follow the dedicated accessible information within the event booked page.